FREQUENTLY ASKED QUESTIONS
How does trading work?
STEP 1: Offer creation
You can create a trade or receive an offer from another Tradeblock member.
STEP 2: Offer decision
You can accept, reject, or counter an offer.
Counter allows you to change the offer, whether it’s the shoes and/or the cash involved. Your counter offer won’t be sent until you confirm the new offer by selecting “Send Counter”.
STEP 3: Payment
If you receive a trade and accept it, you’ll review pricing and enter your payment and shipping details to confirm that you want to go through with the trade. Once that’s done, the offer is sent back to the original proposer to get confirmation from them as well. Once both sides have confirmed, the trade moves to “In Progress”.
If you create a trade and it is accepted, you have 72 hours to confirm the trade by reviewing pricing and entering your payment and shipping details. Once that’s done, the trade moves to “In Progress”.
*Any additional cash in a deal will not be charged until both shoes are authenticated.
STEP 4: Shipment
When both parties have confirmed the trade, you each will receive a Fedex shipping label that you’ll use to send your sneakers to one of our authentication centers for inspection. If you’re trading multiple sneakers, please ship them all in a single box.
STEP 5: Authentication
All sneakers traded on the platform go through a detailed and comprehensive inspection process. Once all shoes in a trade have been authenticated, we ship your new shoes out to you!
How is authentication handled?
We’ve partnered with expert authenticators around the country to make sure every shoe we touch is thoroughly inspected before we ship them out to their new owners. If we have any doubts about the authenticity of a shoe, we reject it. We'd rather reject a real shoe than risk letting a fake through our system.
What are the trade fees?
Our base service fee is $40. We charge $10 for each additional shoe up to a total of $60 for three shoes.
In addition to the service fee, we charge $15 for shipping, plus standard sales tax and payment processing fees.
I added cash to a trade, but haven’t been charged or I am expecting cash, but haven’t received it. Why is that?
All additional cash involved in a trade will be held until all shoes have been authenticated. Once authentication is passed, we charge your account (if you’re offering the cash) or transfer the money to your Tradeblock wallet (if you’re receiving the cash).
We want to avoid the mishandling of cash exchanges until we know you’re getting exactly what you asked for.
How does the Tradeblock wallet work?
When you receive cash in a trade, we add it to your Tradeblock Wallet. You can view your Wallet balance at any time in the Account Information page of your profile settings.
If you leave the cash in your wallet, it is automatically applied to any future trades.
You can also transfer the cash to your bank by connecting a bank account. This can be done by selecting “View” then “Add bank account” under your Wallet on the Account Information page.
How long does it take to receive my shoes after I confirm a trade?
Trades typically take 7-10 business days to complete once both parties have shipped their shoes. Some trades may take slightly longer based on how far packages have to travel to and from our authentication centers.
How do I track my shoes and the shoes I’m receiving?
You will receive notifications in the app at each major step of the process.
Notifications include when your shoes:
Are in-transit to the authentication center
Have arrived at the authentication center
Are verified and authentication is complete
Are on the way to you
Have been delivered
What’s your refund policy?
You will receive an automatic refund when:
You accept a trade and the other party fails to confirm within the 72-hour window
The other party confirms, but fails to ship within the 72-hour window
The other party’s shoes are rejected during authentication
*Refunds can take anywhere from 3 to 5 business days to process.
You will NOT receive a refund if a trade is cancelled because of an issue with your shoes.
This includes, but is not limited to:
Sending fake shoes
Sending shoes in the wrong size
Not including the correct box and accessories
Will there be a mobile app?
You bet! We are building an iOS and Android app for release in early 2021. Stay tuned.
If you have any feedback or comments, you can reach us at firstname.lastname@example.org.